Privacy Policy

LUCA Global Group SRL ("LUCA Global Group") with registered office in Bld. 1 Mai, No. 1, 077020, Berceni, Ilfov, Romania, registered with Bucharest Trade Registry under no. J40/11535/2015, sole registration code RO35031395, understands the importance of protecting your personal data.

In this context, we want to ensure the full transparency of the way we use your data. Please read carefully the information below to understand what data we process, how and for how long, what rights you have in relation to processing your data and how to exercise these rights.

What personal data we process

LUCA Global Group process contact information (name, surname, phone, e-mail address) you provide us when visiting our site, including information you provide us when contacting us via our website forms.

In addition, we process information regarding the way you use our website, including, for example, traffic data, geographical location, pages you visit.

In some situations, we can collect information about the device used to access our website, such as the IP address, operating system, and browser type, to improve website's functionality and the services provided. These data are aggregated and used for statistical purposes without identifying a particular person.

Also, our website uses cookies to distinguish you from other site visitors. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more information on how we use cookies and how to disable them, please read our Cookie Policy.

Why we process your personal data

We use the data that you submit to us when submitting the forms available on our website, so that we can respond to your requests.

When you expressly consent to us, we may use your data to provide you with information, news or articles about the products and services offered by LUCA Global Group.

How long we process your data

When you contact us via one of our website forms and do not express consent to receive future communications from us, or we have no other legal obligation for further processing, we will retain the data you provide us as long as is necessary to responds to your request, but no more than three months.

In case you have given your consent to receive future communications from us to provide you with other information, news and articles about the products and services offered by LUCA Global Group that we believe you may be interested in, we will retain the data you have expressed your consent to a period of five years after you last interaction with us, unless the applicable regulations or the purposes for which the data are processed impose a longer period of storage. You can withdraw your consent at any time, as described below.

Data on how you use our website is kept as long as necessary to achieve the purposes for which these data are collected, but no more than one year from the date of your last visit.

However, we do not commit to keep these data for the periods mentioned above and we may delete or anonymize your data earlier, if we do not have a legal obligation to keep it.

To whom we disclose your data

LUCA Global Group use your data in a confidential manner and does not sell, transfer, disclose, or allow access to your personal data to other third parties that are not related to LUCA Global Group's activities.

In order to achieve the goals described above, we may also allow our suppliers to access your data, who will not be able to use these data for personal purposes.

We may also disclose your personal data to public authorities, on the basis and within the limits of legal provisions, and as a result of requests expressly made by them.

What are your rights and how can you express them

In accordance with applicable law on personal data protection, you have the following rights, that you can freely express:

• The right to be informed, free of charge, once a year, if we process your data and which data are processed;
• The right to request correction of inaccurate or incomplete data;
• The right to request data portability for the data you have provided us by electronic means on the basis of your consent or by fulfilling of a contract;
• The right to request restriction of your data processing;
• The right to oppose data processing for legitimate reasons relating to your particular circumstances, unless the processing of such data is a legal obligation to us;
• In case of direct marketing processing, you can oppose at any time and without motivation;
• The right to withdraw your consent at any time;
• The right to request deletion of personal data, except in cases where the law prohibits deletion.

You may express the rights mentioned above at any time by contacting us in Bld. 1 Mai, No. 1, 077020, Berceni, Ilfov, Romania, sales@lucagroup.ro, +4 0786 889 984.

You also have the right to file a complaint directly with us or with a supervisory authority when you consider that legal provisions on personal data protection have been breached.

Privacy of your data

When processing your data, we use technical and organizational measures to ensure the confidentiality, availability and accuracy of your data.

However, no information security system is infallible. That is why we are working continuously to ensure that our security measures are kept at the highest level and we are committed to inform you in time of any security incidents that could pose a significant risk to your rights.